Privacy Policy
Effective Date: 11-03-2025
Welcome to Sukaanda, a brand operated under Lalajaydayal Global Ventures Private Limited. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform.
1. Information We Collect
1.1 Personal Information
When you register, place an order, or contact support, we may collect:
- Full Name
- Email Address
- Phone Number
- Delivery & Billing Address
- Payment Details (processed securely by third-party payment providers)
1.2 Location Information For Delivery Man
We collect location data to enable delivery-related services, including:
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Real-time location while you are online or actively delivering orders
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Background location (if enabled) to track delivery progress and assign nearby orders
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Pickup and drop-off navigation support
📍 Location data is collected only for operational purposes such as order assignment, route optimization, delivery tracking, and customer support.
1.3 Non-Personal Information
We also collect non-identifiable data, including:
- Device information (IP address, browser type, OS)
- Usage data (pages visited, time spent on the platform)
- Cookies and tracking technologies
2. How We Use Your Information
We use the collected data to:
✅ Process and fulfill orders
✅ Provide customer support and resolve disputes
✅ Improve platform functionality and enhance user experience
✅ Send order updates, promotions, and newsletters (with consent)
✅ Prevent fraud and ensure platform security
3. Sharing & Disclosure of Information
We do not sell or trade your personal data. However, we may share it with:
- Sellers & Delivery Partners for order fulfillment
- Third-party service providers (payment processors, analytics, customer support tools)
- Legal Authorities if required by law or for fraud prevention
All shared data is strictly limited to what is necessary for the service.
4. Data Security Measures
🔒 We implement industry-standard security protocols to protect your data.
🔒 Transactions are secured using SSL encryption.
🔒 Only authorized personnel have access to sensitive data.
While we take strong precautions, no system is 100% secure, and users should also take steps to protect their accounts.
5. Cookies & Tracking Technologies
Sukaanda uses cookies to:
🍪 Remember login sessions and preferences
🍪 Analyze site performance and user behavior
🍪 Show relevant advertisements (via third-party partners)
You can manage cookie preferences in your browser settings.
6. Your Rights & Choices
You have the right to:
✔ Access, update, or delete your personal data from Account Settings
✔ Opt-out of promotional emails/SMS via the unsubscribe option
✔ Request data deletion by contacting Sukaanda Customer Support
7. Third-Party Links & Services
Sukaanda may include links to third-party websites. We are not responsible for their privacy practices, and we encourage users to review their policies separately.
8. Policy Updates
We may update this Privacy Policy periodically. Significant changes will be notified via email or in-app notifications.
9. Contact Us
For any privacy-related concerns, please contact us at:
📧 support@sukaanda.in
📞 011-6927-0788