Sukaanda Cancellation Policy

At Sukaanda, we aim to provide a seamless shopping experience. This Cancellation Policy outlines the conditions under which orders can be canceled by customers, sellers, or Sukaanda.

1. Customer Order Cancellation

1.1 Cancellation Before Shipment

• Customers can cancel an order before it is shipped for a full refund.
• To cancel, visit "My Orders" in the Sukaanda app/website and select Cancel Order.
• If the order is already shipped or out for delivery, cancellation is not possible, but a return can be requested after delivery (if eligible).

1.2 Cancellation After Shipment

• Once an order is shipped, it cannot be canceled.
• Customers may refuse the delivery, in which case the refund will be processed after the item is returned to the seller (if eligible).

2. Seller Order Cancellation

• Sellers can cancel an order due to stock unavailability, pricing errors, or other unforeseen issues.
• If an order is canceled by the seller, the customer will receive a full refund within 5-7 business days.
• Repeated cancellations by sellers may lead to account penalties or suspension.

3. Sukaanda-Initiated Cancellations

Sukaanda may cancel an order under the following circumstances:

• Payment fraud or suspicious transactions.
• Seller fails to fulfill the order within the given timeframe.
• The product/service is found to be restricted or in violation of our policies.
• Operational or legal restrictions preventing delivery.

In such cases, customers will receive a full refund.

4. Refund Process for Canceled Orders

• Refunds will be credited to the original payment method or Sukaanda Wallet Credits based on customer preference.
• Refunds for prepaid orders are processed within 5-7 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or Sukaanda Wallet Credits upon verification.

5. Dispute Resolution

If a customer disagrees with a cancellation decision, they can escalate the issue by contacting Sukaanda Customer Support for further review.